Frequently Asked Questions
Everything you need to know about ordering party packs, customisation, delivery and payment. Still stuck? We’re a message away.
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For the party packs, can I customise my own or do I have to choose from the pre-packed?
You can customise or choose from the pre-packed. Please note there are two levels of customisation.
How do I customise fixed price party packs?
You can customise by choosing the pre-determined Party Pack Label with the fixed price. E.g. Funz Pack – 03 ($3.90). Items include 2 items from Category A and 2 from Category B.
You will have to let us know: 1) Quantity, 2) Party Pack Label e.g. Funz – 03 ($3.90), 3) Selection of bag design, 4) Items selected from the two categories.
How do I customise non-fixed price party packs?
You can customise by choosing any of the items from our selection and bundle it as a party pack. The price will be determined after you make the selection. Please check with us for more details.
Can I request specific designs of a certain item?
For special requests, we will try to accommodate but subject to availability.
Can I purchase items without the party bags?
Yes, please note this is a special request as per above. We will inform you of the availability before payment and will only pack after payment is made.
For party packs, do you help to pack the items inside the bag?
Yes, all items are pre-packed. If you do not want us to seal the bag, please let us know beforehand.
Do you provide gift tags or name tags for the gift bags?
Yes, we can provide customised gift tags.
Is there a minimum order amount?
For customers with any orders below $100 there will be a $15 delivery fee. For orders above $100, there will be no delivery fee.
Please note all deliveries will be according to our company schedule to maximise efficiency.
What if I have an extremely urgent order and would like a Next Day Delivery service?
Please contact us directly and note delivery charges will apply no matter your order value.
Do you have a physical shop?
No, we currently operate fully online.
What kind of payment modes do you accept?
We accept PayNow. Please check out our QR code on the Payment page.
Can I place bulk orders?
For bulk orders, we will try to accommodate but subject to availability.
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